Our Team

The Management Team is responsible for the daily running of the company. We have the mandate to ensure that that the company set goals are met in line with its vision. The team is led by the Managing Director and is assisted by a number of head officers responsible for different functions.


Managing Director

Tobias Nyagilo is our current Managing Director a position he has held since November, 2017. Tobias is a Kenyan national who has worked and lived in Tanzania for several years. He is an ICT Industry Expert with vast experience of over 15 years in information systems audit, business process analysis, ICT strategies and managing various technical IT related projects. He holds a Bachelor of Computer Science degree and is Masters of Science Business Information Technology alumni from Northumbria University, United Kingdom.

Head of Workforce Management

Eresto Jeremiah, our Head of Workforce Management holds a Bachelor degree in Computer Science from the Institute of Accountancy Arusha. Prior to joining Utel, he worked for three years as Customer Care Representative before being elevated to the position of Quality Assessor.

Head of ICT Infrastructure

Katunzi Henry, our Head of ICT Infrastructure & Technical Support holds a Diploma in Information and Communication Technology from VETA Kipawa Institute of Information and Communication Technology.

Head of Customer Management

Frida Peter, our Head of Customer Management holds an Advanced Diploma in Social Protection from the Institute of Finance Management. She worked with Bluetons Company Ltd as administrative assistant for 3 years before joining AAR Insurance company as a customer care representative and later joined Utel to her current position.

Head Surveillance & Security

Shukuru Mhaka, our Head Surveillance & Security holds a Diploma in Electronics and Communication Engineering from St. Joseph University of Engineering and Technology. He is responsible for Cyber Security Management and Physical security.

Head of Call Centre & OMNI Communications

Omary Ngaona, our Head of Call Centre & OMNI Communications holds an Advanced Diploma in Information Technology from the Institute of Finance Management. Prior to joining Utel he worked with Ison BPO for 4 years starting at the position of Customer Care Representative and later on promoted to a position of Supervisor.

Business Development Officer

Maximilian Kossima is our Business Development Officer and is responsible for special projects management. He has a Bachelor degree in business administration from Tumaini university. Prior to joining Utel, he worked with Ison BPO as a Call Centre supervisor for 2 years, Vodacom Tanzania as a credit controller and Call Centre team leader for 6 years.

Head of Corporate Operations

Daimon Malaki who is our Head of Corporate Operations holds a Diploma in Computer Studies and Maintenance from Dar es Salaam Institute of Business Management. He has extensive experience having worked with Mtibwa Sugar Estate Ltd and KickStart International as an IT specialist for 11 years and Head of Technical Department at Viettel Tanzania PLC for 3 years.

Head Finance & Administration

Henry Lema is the Head Finance & Administration. He is financial analyst who has worked with development and commercial banks for a number of years. Mr. Lema has BA (Hons) degree in Economics from university of Dar es Salaam (Tanzania) and MA degree in Development Studies from Institute of Development Studies (The Netherlands).